The Production Supervisor is responsible to direct, coordinate and oversee activities of assembly line operations - automated, robotic and continuous motion, as well as staff of Assemblers, Line Leads, Material Handlers on third shift. 

Essential Functions

1. Identify employee skills effectively and efficiently by ensuring that proper training and necessary instructions are given. 

2. Establish employees' daily production goals, assign tasks, and set expectations.

3. Analyze and adjust employee head count daily to meet production requirements.

4. Make observations/recommendations as required and provide feedback to case managers.
5. Ensure that quality standards are communicated to each employee. Provide clear instruction and tools necessary to complete job safely, efficiently and on time.
6. Follow-up on all productivity rates.

7. Oversee preventative maintenance and clean-up upon completion of each job.

8. Oversee preparation of finished product for shipment.

9. Interact positively with subordinates, peers and superiors to achieve agency objectives.

10. Schedule tasks to ensure high productivity and quality; and to meet customer requirements.

11. Continuously review and analyze productivity to identify and implement improvements and to control/reduce costs.

12. Coordinate employee training as required.

13. Meet or beat the budget.

14. Ensure a safe, clean work environment for all employees.

15. Perform any miscellaneous duties assigned.

Qualifications Requirements

Demonstrated interpersonal and leadership skills

Sound judgement and problem-solving skills

Results-oriented and a strong sense of urgency/focus

Desire for continuous improvement

The Machine Operator will be responsible for running various automated and manual packaging and assembly equipment. Will follow all policies and procedures related to efficient and compliant operation of the line. Ensure that productivity standards, deadlines and paperwork are complete.

Essential Functions

    Assist with job set-up, including minor equipment adjustment and product change-over as directed by the Production Supervisor.

    Communicate any quality, machine or employee issues including safety and GMP violations to direct production supervisor and perform other duties as assigned.

    Set up machinery for operation

    Start machinery and adjust machinery when necessary to improve performance5. Operate machinery and equipment according to instructions

    Troubleshoot issues and perform minor maintenance

    Perform quality control, follow reporting and recordkeeping procedures, and report problems to supervisor

    Comply with all safety and health regulations

    Clean machinery and maintain cleanliness in work area

    Maintain efficient operations by assisting line workers, monitoring material levels and machine operation

    Utilize employees effectively and efficiently by assisting with proper training, communicating job specific instructions and motivating the team to achieve required productivity.

    Accurately follow and implement all functions related to handheld computer system, including item tracking and traceability.

    Initiate finished goods pallet label printing and ensure they are associated to the correct product.

    Be a role model by establishing good work habits and ensuring the quality and timely completion of the work.

    Maintain safety of all employees on the production line.

    Enforce all floor rules, regulations, and GMPs.

    Perform other duties as assigned by the Production Supervisor

    Flexibility and available as need to meet production requirements

Qualifications/Requirements

    Prior experience working in a Manufacturing or Production environment

    1 – 3 years of experience as a machine operator

    Must have excellent math and reading skills

    Ability to work independently and solve problems

As the Maintenance Planner, you’ll be responsible for coordinating and scheduling maintenance activities to ensure the reliability and efficiency of plant equipment and facilities. This role plays a critical part in minimizing downtime, optimizing maintenance resources, and supporting overall operational excellence.

Essential Functions

•    Maintenance Planning and Scheduling:

•    Collaborate with maintenance supervisors and technicians to develop and maintain a comprehensive maintenance schedule for plant equipment, machinery, and facilities.

•    Prioritize maintenance tasks based on urgency, equipment criticality, and production schedules, ensuring that resources are allocated effectively to minimize downtime and disruption to operations.

•    Coordinate with production and other departments to schedule maintenance activities during planned downtime periods to minimize production impact.

Spare Parts and Inventory Management:

•    Maintain accurate records of equipment maintenance history, including repairs, inspections, and preventive maintenance activities.

•    Identify and procure necessary spare parts and materials for planned maintenance activities, ensuring that inventory levels are sufficient to support maintenance needs while minimizing excess inventory and associated costs.

•    Work closely with procurement and supply chain teams to source parts, negotiate contracts with suppliers, and manage vendor relationships.

Work Order Management:

•    Generate and prioritize work orders for scheduled maintenance activities, ensuring that all necessary resources, materials, and documentation are available before work begins.

•    Track the status of work orders, monitor progress, and update schedules as needed to reflect changes in priorities or resource availability.

•    Ensure that all maintenance work is performed in accordance with safety regulations, standard operating procedures, and best practices.

Continuous Improvement

•    Analyze maintenance data and performance metrics to identify opportunities for process improvements and cost savings.

•    Collaborate with maintenance, engineering, and operations teams to implement best practices, standardize procedures, and streamline maintenance workflows.

•    Participate in root cause analysis and problem-solving activities to address recurring equipment failures or maintenance issues.

•    Documentation and Reporting:

•    Maintain accurate records of maintenance activities, including work orders, equipment history, and maintenance schedules.

•    Prepare and distribute regular reports on maintenance performance, including metrics such as equipment uptime, maintenance backlog, and resource utilization.

•    Provide input and recommendations for budget planning, resource allocation, and capital expenditures related to maintenance activities.

Qualifications/Requirements:

•    Associate degree or equivalent technical certification in a relevant field (e.g., mechanical engineering, industrial maintenance).

•    5 years of experience in maintenance planning or related role in a manufacturing or industrial environment.

•    Technical knowledge of mechanical, electrical, and/or hydraulic systems, with the ability to interpret technical drawings and equipment specifications.

•    Proficiency in ERP, computerized maintenance management systems (CMMS) and other maintenance planning software.

•    Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

•    Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

As the Vocational Training Assistant, you’ll be responsible for assisting with the development of a meaningful daily schedule with a variety of skill activities that continue to offer a unique balance of exposure to life enhancement and job training services both on site and in the community. Choice and collaboration with other resources available to our participants will promote and enhance their independence and quality of life.

Essential Duties and Responsibilities include the following but are not limited to:

Mission:

• Embrace and implement the mission and vision of the organization.

• Adhere to all Opportunities, Inc. Policies and Procedures and implements them consistently.

• Maintain confidentiality of all participants including but not limited to identity, history, behavioral and medical conditions.

• Support a team atmosphere with co-workers and model positive work expectations, service guidelines and behavior.

• Represent Opportunities, Inc. in a professional and courteous manner to participants, families, team members, externals stakeholders, legal and medical partners, community agencies, etc.

• Represent Opportunities, Inc. in a professional competence through the implementation of the OI Keys to Service Success.

• Demonstrate ability to follow directives independently with minimum oversight and direction.

• Complete all training requirements of the Adult Day Services Program and Opportunities, Inc.

Direct Support

• Adhere to schedule of assigned service.

• Provide a safe and clean environment for all participants.

• Provide participant assistance and monitoring of AM and PM bus duty.

• Assist participants with adhering to their daily schedules.

• Provide direct hands on skill training and support to participants as defined by the participant’s Day Services Advancement Plan

• Implement protocols or motivation plans as defined in the participant’s Day Service Advancement Plan

• Personal care needs (i.e. eating, toileting, hygiene, etc.) as directed and/or as identified in the participant’s Day Service Advancement Plan

• Assist with break and lunch periods implementing goals and/or protocols as identified in the participant’s Day Service Advancement Plan.

• Assist in the planning of participant daily schedule(s) and weekly community outings.

• Provide medication administration to identified and authorized participants.(must pass competency training.

• Document all activities specific to the daily activities of the participant within required timeframes and guidelines.

Communication and Outcome Feedback

• Maintain positive communication with staff, management and external stakeholders when necessary.

• Provide feedback to the Adult Day Service Coordinator regarding participant:

Skills progress

Needs, issues and/or concerns

Activity suggestions

Other

Perform any miscellaneous duties as assigned

The successful candidate must also be able to pass the Wisconsin Caregiver Background check, including criminal records check for Wisconsin and previous states of residence; Wisconsin Department of Transportation Check, Department of Justice check and Office of Inspector General check.

Education and/or Experience 

• High school diploma
• CNA
• Post high school education

_Must be able to perform full range of physical requirements and all essential tasks of caregiving and training. _

As the Customer Service/Account Manager, you will serve as the liaison between the agency's subcontract packaging customers and the production work floor, as pertains to overall account management including project pricing, quality and scheduling incoming and outgoing customer product flow in an organized and comprehensive manner to exceed expectation.

Essential Duties and Responsibilities include the following:

• Customer Contact utilizing the OI Cares philosophy and “Keys to Service Success”. Extend a positive image of Opportunities, Inc. and its subcontracting capabilities within the business community and beyond.

• Gather all project information, samples (when possible) and understanding of quotation to accurately carry out project details to Operations team.

• Effectively facilitate and execute onboarding of new customer projects and schedule meetings with internal teams and customer for start of new projects.

• Provide specific job changes or updated details to Project Estimator for project differences from quote to live.

• Evaluate inconsistent run projects for pricing accuracy and submit to project Estimator for current pricing.

• Validate quote steps with customers. Review material purchased costs and project steps to ensure all costs are in line prior to start up.
• Plan, organize and manage all activities relating to customer accounts, providing information and support between the customer, production, quality control and purchasing.

Other coordination includes warehousing and logistics; inventory management, project scheduling and quality assurance management as required.

• Schedule and conduct meetings with customers for production efficiencies, first piece approval process and build/maintain positive partnership.

• Maintain clear communication with management on project costing, invoicing, project details and updates.

• Complete work instructions and Business Central (BC) system set up for all projects.• Analyze customer/vendor invoices for accuracy. Resolve invoice discrepancies.

• Conduct and complete time studies as pertains to Opportunities policy and to remain compliant with Department of Labor time study requirements.
• Understand UPS, FedEx and postal regulations to accurately reflect production responsibilities and customer shipping expectations.
• Verify clerical/computer computations against physical stock counts, adjusts errors and investigate and report reasons for discrepancies. Communicate effectively with customer, production, warehouse and the finance department to ensure inventory accuracy.
• Remain proficient with Business Central (BC) to maintain working efficiency and productivity.

Qualifications:

• Strong knowledge of mailing software programs, order fulfillment processes, functionality of shipping process and ability to run reports.

• Proficient with Microsoft Office and Excel

• Accurate Data Entry Skills.

• Self-Starter.

• Problem Solver

• Proficient and timely communicator.

• Excellent written and verbal skills.

• Previous experience with Shipstation or other Ecommerce platforms.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Associates' degree from two-year college or university; and/or one to two years related experience and/or training; or equivalent combination of education and experience.

Computer Skills
To perform this job successfully, an individual should have knowledge of ERP Systems with a Navision software preference and Microsoft Office 2007 Professional software.

Summary

The the Facilities and Maintenance Manager will be responsible for overseeing and maintaining safe and secure buildings, equipment and grounds to ensure successful service delivery to all Agency Departments. This position will provide leadership and supervision for a team of maintenance technicians and grounds personnel. Additionally ensure safe facilities and operative equipment incompliance with all State and Federal regulations governing food safety and general safety compliance. The Facilities and Maintenance Manager will work together with all operations staff to provide exceptional customer service to agency staff, customers, and vendors.

Essential Duties and Responsibilities include the following:

Departmental Leadership:

Provide leadership, direction, and guidance to the maintenance team, including technicians, supervisors, and support staff, fostering a culture of teamwork, accountability, and continuous improvement.

Develop and communicate departmental goals, objectives, and performance metrics, aligning them with organizational priorities and business objectives.

Develop KPI’s for Facility, Maintenance and Grounds team to advance Continuous Improvement within the Operations team.

Lead departmental meetings with Direct report teams (facilities, grounds, and maintenance departments) to discuss department goals, progress, issues/concerns, etc. Provide a monthly schedule to the maintenance team and share with production to ensure adequate coverage.

Maintenance Planning and Scheduling:

Develop and implement maintenance strategies, policies, and procedures to optimize equipment reliability, minimize downtime, and extend asset life.

Coordinate with production, scheduling, and other departments to develop and maintain a comprehensive maintenance schedule, ensuring that maintenance activities are scheduled and executed efficiently to support production operations. Ensure timely completion of training and performance reviews for assigned staff and daily monitoring of performance.

Direct oversite of completion and documentation of scheduled maintenance repairs for all facilities, grounds and equipment..

Ensure completion of tasks assigned to staff to ensure safe, operative equipment at all 7 facilities.Ensures a safe work environment while overseeing staff and employee training and education. Ensure compliance to all local and state rules and regulations.

Coordinate with senior leadership team on the implementation of new facility building projects.

Directly oversees maintenance and operation of the agency surveillance system.

Vendor and Contractor Management:

Manage relationships with external vendors and contractors, negotiating contracts, and ensuring that services are delivered according to agreed-upon terms and standards.

Evaluate vendor performance and conduct periodic reviews to ensure that vendors meet quality, cost, and performance expectations.

Collaborate with outside vendors to ensure timely flow of projects and scheduled PM.

Directly oversee maintenance of HVAC, plumbing, and electrical in all facilities along with scheduled PM documentation. Ensures timely completion of snow/ice removal services at all facilities.

Oversee requested repairs, maintenance of PM schedule, and ensure that Lock Out/Tag Out procedures are performed by staff for material handling fleet and production-related equipment.

Ensure completion of new design and construction tasks for specific equipment/line adaptations, other special projects to advance vocational opportunities for consumers.

Other

Education and/or Experience
Bachelor’s degree, and / or 10 or more years of experience in Facilities Management position; or equivalent combination of education and experience.

Supervisory Responsibilities
Oversee and supervisor facilities, maintenance and grounds teams.

Qualifications Bachelor's degree in Engineering, Business Administration, or related field preferred 10 years of experience in maintenance management or a related leadership role in a manufacturing or industrial environment acceptable in leu to education.

Strong technical knowledge of mechanical, electrical, and/or hydraulic systems, with demonstrated proficiency in maintenance best practices and methodologies.

Excellent leadership and communication skills, with the ability to motivate and inspire teams to achieve their goals.

Proven ability to develop and implement maintenance strategies, policies, and procedures to optimize equipment reliability and performance.

Knowledge of safety regulations, environmental standards, and industry best practices related to maintenance operations.

Language Skills
Ability to read, analyze, understand and interpret complex electrical, mechanical systems, automation systems, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to effectively handle project management for multiple ongoing projects.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills
To perform this job successfully, an individual should have knowledge of the Microsoft suite of software, including proficiency in Microsoft Word, Microsoft Excel and Microsoft PowerPoint. Proficiency in Outlook for the use of email. Experience with a CMMS is also required.

Other QualificationsValid Driver's License, proof of vehicle insurance, and reliable transportation.Must be able to travel 15% of the time.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 50 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts; high, precarious places; outside weather conditions and risk of electrical shock. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate.

Van Transport Driver will be responsible for transporting program participants with various disabilities to and from work on a daily basis. Will treat program participants and support teams with dignity and respect.

Will perform pre- and post-trip vehicle safety inspections and record findings. Immediately report any safety concerns.

Part-time morning or afternoon hours available. Must have valid driver license, proof of vehicle insurance and excellent driving record. Mondays through Fridays.

The Fulfillment Customer Service Representative is accountable for facilitating customer relations with fulfillment and Ecommerce business customers. This role involves customer account management to include: order monitoring, inventory validation, meeting key performance standards, and a high level of service and daily communication. Ability to manage and navigate all systems and information technology as it relates to fulfillment operations and customer specific accounts.

Essential Duties and Responsibilities include the following:

• Serve as the liaison between the agency's fulfillment customers and fulfillment/ production work floor.

• Manage project pricing, quality and scheduling incoming and outgoing customer product flow in an organized and comprehensive manner to exceed expectation.

• Utilize agency OI Cares philosophy and “Keys to Service Success” in all business communications. Extend a positive image of Opportunities, Inc. and its fulfillment capabilities within the business community and beyond.

• Research, analyze, investigate, resolve, and respond to customer inquiries.

• Resolve Business Central routine issues that may include; scanning order issues, Locus Robotics system challenges, postal file error importing and manifest generation. 

• Respond to inquiries timely and ensure responses are complete and focus on achieving high levels of first-contact resolution.

• Complete online tasks on behalf of the customers such as: Shipstation reporting, lowest shipping options, Ecommerce platforms, Google spreadsheets, Endicia and logistic website to process customer orders. 

• Produce and send to customers on time shipping and receipt documents.

• Effectively work independently and manage position responsibilities and special assignments completely.

• Work together with the inventory department on conducting physical counts and communicate customer inventory accuracy.

• Verify clerical/computer computations against physical stock counts, adjust errors, investigate, and report reasons for discrepancies.

• Support ecommerce and maintain effective communication between the customer and production personnel through effective written and verbal communication.• Process product orders and provide prompt and efficient response and resolution to customer requests.

• Analyze, interpret and act on customer inquiries regarding fulfillment services such as:
  o Orders, order status, pricing, item descriptions, inventory and shipping/receiving.o Gather supporting documentation to research and development of new product lines.(i.e photos, Amazon optimization, different packaging solutions).

• Ability to coordinate information relative to several different customers simultaneously to satisfy individual customer production needs selling channels.

• Coordinate and follow through with order processor and warehouse personnel to ensure on time order and shipment dates are met.

• Communicate between shipping and the customer concerning shipping rates, fulfillment of backorders, and regarding orders with special restrictions and handling requirements.

• Maintain a positive attitude and actively contribute to the growth and success of fulfillment operations. • Serve as a back-up to all areas of the fulfillment operations as needed.• Perform other work-related duties as assigned.

Supervisory Responsibilities:
This position has no supervisory responsibilities.

Qualifications:• Previous experience with Shipstation or other Ecommerce platforms.• Strong knowledge of mailing software programs, order fulfillment processes, functionality of shipping process and ability to run reports.• Proficient with Microsoft Office and Excel.• Accurate Data Entry Skills.• Must be able to function independently in a work setting.• Self-Starter.• Learn quickly, find to find new solutions and extract from lessons learned.• Proficient and timely communicator.• Excellent written and verbal skills.• Perform each essential duty.

Education and/or Experience:
Associates' degree from two-year college or university; and/or two to three years related experience and/or training; or equivalent combination of education and experience.

Selected candidate must have general knowledge and previous experience in building and grounds upkeep, high school diploma or equivalent. Will have basic electrical, small engine, plumbing knowledge. Experience working with physically and cognitively challenged individuals is preferred, however, if you just like to help people succeed in their work – this could be your calling!

Routine exposure to nature’s elements (high-visibility outerwear is provided!). Must be able to perform full range of motion including considerable walking, standing, bending and lifting (up to 50lbs). Must have a valid driver license and proof of vehicle insurance.

This position is full-time, Monday - Friday 8am - 4pm and every third weekend.

Make a Difference as a Direct Support Professional at Opportunities, Inc.!

Are you driven by compassion and a desire to make a meaningful impact in the lives of others? Join our dedicated team at Opportunities, Inc. as a Direct Support Professional! In this fulfilling role, you’ll provide essential care and support to individuals with developmental disabilities in warm, supportive environments like assisted living facilities, senior care centers, and hospice care.

Why This Role Is For You:

• Fulfillment in Every Day: Experience the rewarding feeling of making a difference in someone’s life, helping them live with dignity and independence.
• Supportive Work Environment: Be part of a team that values collaboration, compassion, and mutual respect.
• No Nights, Weekends, or Holidays: Enjoy a balanced work-life schedule with plenty of time for yourself and your loved ones.
• Career Growth: Take advantage of ongoing training, professional development, and opportunities for career advancement within our organization.

What You’ll Do:

• Empower Individuals: Assist with daily activities such as personal hygiene, meal preparation, and medication administration, ensuring each person receives the best care possible.
• Be a Companion: Provide emotional support and genuine companionship, building meaningful relationships with those you support.
• Champion Safety and Independence: Ensure the safety and well-being of individuals under your care while promoting their rights and independence.
• Plan and Engage: Organize daily schedules and community outings, helping participants enjoy active, fulfilling lives.
• Keep Things Running Smoothly: Monitor break and lunch periods, manage bus duties, and accurately document daily activities to keep everything on track.

What We’re Looking For:

• Caring and Compassionate: You have a patient, empathetic nature and a true passion for helping others.
• Experienced or Eager to Learn: While previous experience in caregiving or working with individuals with developmental disabilities is a plus, what matters most is your dedication and willingness to learn.
• First Aid Knowledge: Familiarity with first aid procedures is a bonus, ensuring you’re ready to respond to any situation.
• Reliable and Trustworthy: You can pass the Wisconsin Caregiver Background check, demonstrating your commitment to providing safe, quality care.

Benefits You’ll Love:

• Comprehensive Health Coverage: Enjoy health, dental, vision, and life insurance to keep you and your family well-protected.
• Generous PTO: Take advantage of a great PTO plan to recharge and enjoy time away from work.
• Ongoing Learning: Benefit from continuous training and professional development to grow your skills and career.
• Mission-Driven Work: Be part of a team that’s not just doing a job but fulfilling a mission to improve lives.

If you’re passionate about making a difference and providing exceptional care to individuals with developmental disabilities, we want to hear from you! Apply today to become a Direct Support Professional at Opportunities, Inc., where every day brings the chance to change lives for the better.