Customer Service Watertown, WI 53094

Liason between the agency's subcontract packaging customers and the production work floor. Manages project pricing, quality, and scheduling. Get started today and apply now!

Customer Service
Fort Atkinson
Full Time

Create ease in production processes through excellent communication and coordination of information.


  • Customer Contact utilizing the OI Cares philosophy and “Keys to Service Success” 

  • Gather all project information, samples (when possible), and understanding of quotes

  • Maintain clear communication on project costing, invoicing, project details and updates

  • ​Accurately input time study results into sales database for statistical compilation of identified KPI’s

  • Plan, organize and manage all activities relating to customer accounts

  • Provide information and support between the customer and production work floor

  • Understand postal regulations to accurately reflect production responsibilities

  • Schedule and conduct meetings with customers for production efficiencies to maintain a positive customer relation

  • Verify clerical/computer computations against physical stock counts, adjust errors and investigate and report reasons for discrepancies

  • Remain proficient with agency databases to maintain working efficiency


  • Complete work instructions for  incoming projects and keep information current
  • Schedule and conduct meetings to review efficiency information 
  • Present samples to Production Team and Quality Assurance as needed
  • Complete a time study when necessary to ensure accuracy and established project piece rates
Job keywords
Clerical Customer Accounts Customer Service Database Liason Production Production Team Project Quotation Quotations Quote Time Study