Opportunities Inc. is seeking an I.T Analyst to join our team, if you are forward-thinking, experienced IT analyst this role is for you. 

RESPONSIBILITIES:

• Prioritize user requirements, user training, and problem solving 

• Researching new tools to enhance efficiencies of department and users

• Provides problem resolution and training support to end-users and customers 

• Perform root cause analysis for each issue, coordinating with programmers

• Coordinate efforts with other teams and teammates to resolve issues quickly

• Supports users through additional training, advancement facilitation and use of best practices 

• Manages users, permissions and profiles

• Training users on how to appropriately utilize their computer systems

• Helps design and write reports and instruction or procedures 

• Develops and maintains system documentation for Navision training, administration and EDI

• Develops improvement solutions by preparing and evaluating alternative workflow solutions

• Participates in the planning and implementation of Navision system upgrades 

• Maintains professional and technical knowledge  

• Benchmarks state-of-the-art practices

• Participates in professional societies or user groups

REQUIREMENTS:

• A keen attention to detail and analytical mind
• Travel to agency locations or other work sites as needed